Every organization thinks about the quality of the goods and services they produce. After all, their name is on the line. Not all companies, however, pay attention to the money they’re spending to reach that level of quality. On average, a company’s total cost of quality is equal to about 25% of their sales. Keep in mind this is only an average—some spend as much as 40-50%. These big spenders are the ones who can benefit most from tracking their cost of quality.
IT departments are increasingly responsible for not only the quality of internal IT services and projects, but also for customer-facing deliverables. Digital transformations are sweeping across businesses in all industries, heightening the need for IT leaders to understand, analyze, and track this key metric.