PDCA to Jump Start Process Improvement Initiatives

Deploying “Plan-Do-Check-Act” to Jump-Start Your Process Improvement Initiatives

When you think of Lean Six Sigma, what is the first thing that comes to mind? For most people, it is associated with manufacturing organizations. This was true in the past, but today organizations outside of manufacturing have adopted the Lean Six Sigma framework for continuous improvement. These organizations can be found in a diverse… Read more »

PDCA (Plan-Do-Check-Act)

Tweet: A Primer on #PDCA: the simple but effective approach to solving problems & managing changes. #ITManagement http://ctt.ec/B9nEc+ There are many models of quality improvement used today, from Total Quality Management to Continuous Quality Improvement to Lean Six Sigma. (Each business management consultant has their favorite…) But there’s one trial and error approach to quality improvement that could benefit… Read more »

QC, QA, and Cost of Quality

Tweet: QC, #QA, and Cost of Quality | #Abraic blog @mpapov http://ctt.ec/dq0do+ Quality Is What the Customer Says It Is All customers, regardless of industry or market, internal or external to an organization, want quality. Quality is crucial to maintaining a competitive edge. But what is quality? The best definition of quality I have seen… Read more »

ROI vs. Outcomes: Prioritizing IT Projects for the Greater Good

How do you prioritize your IT project portfolio? If ROI is the driving force behind what gets funded and what doesn’t, you’re not alone. When an organization views the IT department as a cost center, technology projects are typically justified based on ROI. These ROI calculations are made based on direct cost savings alone, not on the most effective use of… Read more »

Establishing SLAs for Internal IT Services

Service Level Agreements (SLAs) are standard for measuring performance of an outsourced service. But what happens when an IT service is managed internally? How are expectations set? How is performance measured? When IT services are insourced, there should still be SLAs in place in order to sustain internal customer satisfaction and alignment with business priorities…. Read more »

IT Portfolio Management and the Squeaky Wheel Effect

We’ve all seen it: “the squeaky wheel gets the grease.” This idiom has become synonymous with the idea that, in any organization, the person who complains, bellows, shouts, and stomps their feet the loudest will be first to get attention. Squeaky-wheel types aren’t necessarily negative or harmful. Some Squeaky Wheels are simply annoying. Some have… Read more »

Lack of Governance is Always* the Problem

*For every single Abraic client engagement over the past 20 years, a lack of effective governance has been one of the first issues we identify and resolve. When IT assets (e.g. software, hardware, or XaaS) are underutilized, underperforming, or underwhelming the business, the root cause of the problem is almost always ownership. Consider an underperforming asset… Read more »

Everyone Is Moving to Agile. Should I

Everyone Is Moving to Agile. Should I?

Ever since the Manifesto for Agile Software Development was introduced back in 2001, organizations have questioned whether the newer alternative methodologies would be a good fit for their business. Meanwhile, as Agile’s popularity grows, there is increasing pressure on IT departments to adopt the approach. While the benefits of Agile can be compelling, those benefits… Read more »