QC, QA, and Cost of Quality

Tweet: QC, #QA, and Cost of Quality | #Abraic blog @mpapov http://ctt.ec/dq0do+ Quality Is What the Customer Says It Is All customers, regardless of industry or market, internal or external to an organization, want quality. Quality is crucial to maintaining a competitive edge. But what is quality? The best definition of quality I have seen… Read more »

Establishing SLAs for Internal IT Services

Service Level Agreements (SLAs) are standard for measuring performance of an outsourced service. But what happens when an IT service is managed internally? How are expectations set? How is performance measured? When IT services are insourced, there should still be SLAs in place in order to sustain internal customer satisfaction and alignment with business priorities…. Read more »

Everyone Is Moving to Agile. Should I

Everyone Is Moving to Agile. Should I?

Ever since the Manifesto for Agile Software Development was introduced back in 2001, organizations have questioned whether the newer alternative methodologies would be a good fit for their business. Meanwhile, as Agile’s popularity grows, there is increasing pressure on IT departments to adopt the approach. While the benefits of Agile can be compelling, those benefits… Read more »