downward spiral

When New Technology Causes Productivity to Plummet

Technology is expected to enhance productivity

Most business cases for technology investments include “productivity gains.” Even when no formal business case is created or communicated, users, managers, and executives implicitly expect that new technology will make their lives better.

However, many organizations spend money on technology as if it were a lottery ticket—hoping they will win. We could consider technology investments to be calculated risks, but, unfortunately, that just doesn’t seem to be the case. Most investments in tech turn into mechanical implementation projects that result in more complaints than compliments.

The most common complaint about technology from the user community is that it kills productivity, exactly the KPI it aims to improve. There are two reasons:

  1. Underutilization
  2. Poor maintenance and support

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Becoming a Data-Driven Organization: A 5-Part Framework for Sustainable Data Quality

In a previous post, we’ve established that data needs to be clean in order for organizations to make sound decisions, gain a competitive advantage, and improve the bottom line.

But, before jumping to fix your data issues, it’s important to establish a framework that ensures the data will be usable in the long run—not only immediately after a big cleanse, which is often time consuming and expensive. This 5-part framework provides a comprehensive approach for addressing existing data quality issues, and prevent issues from arising in the future.

5-Part Framework for Sustainable Data Quality

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QC, QA, and Cost of Quality

tweet-graphic-transTweet: QC, #QA, and Cost of Quality | #Abraic blog
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Quality Is What the Customer Says It Is

All customers, regardless of industry or market, internal or external to an organization, want quality. Quality is crucial to maintaining a competitive edge. But what is quality? The best definition of quality I have seen is “fitness for purpose.” This works everywhere from a business setting to a family meal.

No matter what definition you use, the quality of a product or service is ultimately defined by the customer.

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