When executives don’t see the outcomes they expect from a technology, they often bring in external help to assess the situation and propose a get-well plan. We have all been a part of those meetings where someone says: Enough is enough! We keep discussing the same issues over and over, but the answer is not in this room. Let’s ask someone outside of this room for an independent opinion.
Often, it’s a management consultant who gets the call for help. But, for most IT issues, executives also need to talk to software developers for their advice and perspective.