Congratulations! You’ve decided to outsource some of your IT services, based on a sound resourcing strategy. And you’ve found a reliable outsourcing partner. Now you need to manage your outsourced IT team.
If you’ve ever managed a vendor, you may have had one of the following thoughts cross your mind:
- “This team just doesn’t get it. I have repeatedly expressed how they can be successful here, but they keep doing the opposite!”
- “We didn’t award them a new project they bid on, and now it seems there is a lack of interest in the entire account.”
- “The resources assigned to this contract are incompetent, but the account exec is unwilling to switch them out.”
- “During management updates, they only focus on the positive. They are not being transparent.”
Such warning signs usually mean a key resource management responsibility has been fumbled or forgotten.
To set yourself up for success, manage your outsourced IT resources on two dimensions: the relationship and the outcomes.