Measured by revenue generated, cost savings, internal satisfaction rates, ROI, or other indicator, at some point an investment may fail to meet expectations. Once a deficiency is identified, the Abraic team assesses, recommends, and implements business processes to rapidly achieve the best possible outcomes.

Investments we galvanize fall into the following three categories:

IT Projects

Just 16% of IT projects are delivered on time, on budget and built to spec (Source). System implementations, integrations, upgrades, or programs are kicked off with good intentions and enthusiasm, but may turn south quickly if a governance structure is missing, the business case is abandoned, or the business owners are pulled in too many other directions.

We hear:

  • “Critical resources are often bottlenecks on multiple projects.”
  • “The majority of our projects are not completed on time and/or on budget.”
  • “We deliver as specified, but this is not what the business really wants.”
  • “We do not have a benefits realization process to hold people accountable.”
  • “Who owns this project anyway?”

Related Blog Posts:
10 Ingredients of a Successful User Acceptance Test (UAT)
How to Cancel a Failing IT Project
A “Needy” Team Member is a Project Risk

IT Services

The IT organization serves the enterprise in a number of capacities such as Project Management, System Architecture, Quality Assurance, Vendor Management, Change Management and other services critical to the business. Internal clients may be frustrated and dissatisfied with the service level they experience. We hear:

  • “What is the right service to be providing to our business customers?”
  • “How do I quantify our business customer satisfaction?”
  • “Everyone is moving to Agile, should I?”
  • “We seem to be fighting the same problems time after time.”
  • “This is IT’s responsibility, not the business’s.”

Related Blog Posts:
Improving Business Processes: How to Run a Value Stream Mapping Workshop
Establishing SLAs for Internal IT Services
Fixing Internal Customer Satisfaction, One Budget Line Item at a Time

Digital Assets

Your software, hardware, SaaS, or other IT asset may be underutilized, outdated, or the vendor may have oversold its capabilities. Often we hear one or more of the following observations:

  • “No one actually owns this.”
  • “Who should be making our IT investment decisions, and how?”
  • “We have many systems that share the same functionality.”
  • “Our system architecture looks like our organization chart.”
  • “Our business model has changed significantly since we made the initial purchase.”

Related Blog Posts:
Becoming a Data-Driven Organization: A 5-Part Framework for Sustainable Data Quality
Underutilized Software Revealed in 4 Complaints
Lack of Governance is Always* the Problem

If any of the above sentiments sound familiar, please contact us. We’d like to learn more about your IT investments and business priorities.