User Acceptance Testing can be a daunting and frustrating experience. Too often, the exercise becomes an ordeal of tight deadlines, stress, and system issues. While UAT will always be a high-effort activity, good preparation, responsiveness, and follow-up will multiply your chances of success.
Throughout my projects with Abraic, I have worked with quite a few project managers. And while some were first-rate, others had a little catching up to do. Below are my observations on what makes an IT project manager great. It boils down to two key areas – vision and emotional intelligence.