Rahul Krishnan

Rahul Krishnan

IT leadership, mergers and acquisitions, digital transformations, driving results.

Blog Posts

two team members looking at the head of the conference table

The Hidden Benefits of a Customer-Focused Culture

Being focused on customers isn’t a unique organizational trait. Almost everyone in business claims to be customer-focused in one form or another. Some even consider the term cliché. Inc.com contributing editor Jeff Haden cited it as culprit number 1 on his list of 10 Tired Business Clichés You Should Never Use Again.

Jeff Haden, Inc.com

Naturally, stating an intent to be customer-focused and actually being customer-focused are two different things. Sometimes the right thing for your client doesn’t align with the right thing for your organization. This is when having a customer-focused culture truly matters—when the right move is to do the hard thing in the short term for the best outcome for the client in the long term.

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How to Craft Business Intelligence That Drives Decisions

What makes BI meaningful?

Business Intelligence (BI) is a broad domain and is used to accomplish a variety of goals. Whether we’re talking about predictive analytics or lagging KPIs, the common thread is data visualization that drives effective decision making.

The trick is recognizing the difference between a report that has a large quantity of data versus one that has the right information.

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Traditional vs Transformational: Breaking down the differences between IT leadership archetypes

As a company embarks on a journey of digital transformation and immense change, the expectations of IT leaders change as well. Two general archetypes have emerged, but in reality, individuals fall somewhere on the spectrum between the two extremes. Both archetypes can be extraordinarily valuable in the right situation. Each can also be incredibly ineffective when placed in the wrong context.

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Making Empowerment Stick

Let me know if this sounds familiar: You talk about empowerment with your staff, at skip levels, and at town hall meetings. It’s a concept you reinforce over and over again within your organization. And yet you still observe teams asking for permission in situations where you want them to make decisions and drive actions. You still find yourself as the bottleneck, giving tactical approvals on topics you don’t feel require your input.

There’s a good chance you’re the reason a culture of empowerment hasn’t taken hold.

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