Why Projects Fail to Deliver Business Value

What stands in the way of business value? Business executives often feel that their organizations’ IT departments simply don’t deliver what’s needed from expensive projects and programs. Sometimes they will say “Well, it took a long time, but we finally have a system that is making a difference for us,” or, “It cost us double what was originally promised, but it’s a night-and-day improvement over what we had before.” These are actually positive comments because they speak to the overall success of a project.

Unfortunately, more often than not, we hear that a solution fell below expectations – the business did not get what they paid for.


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