Podcast

PODCAST: IT Outcomes & Internal Customer Satisfaction

I was pleased to be interrogated – er, interviewed – by the talented Cassie Crossley on her new podcast, Tech Leaders Today.

Please take a listen to uncover:

  • our recruiting and staffing approach
  • IT’s biggest problem today
  • stories of how we solved 2 different clients’ problems

Excerpts from our conversation are transcribed below.

(more…)

Read More

Lessons on Failing Fast from Outside the Corporate Bubble

The benefits of “failing fast” have been well documented and embraced in startup circles. Yet in IT, project cancellations are rare. Organizations exert tremendous energy on making the best of IT initiatives that are bound to fail. When failure is not an option, failing fast is a foreign concept.

There are many factors contributing to the fear of failure in IT: culture, governance, strategic alignment, budgeting practices, contract structures, and more. That said, IT leaders need to learn from others.

(more…)

Read More

IT Can’t Please Everyone

Sorry to break it to you this way. It’s a fact of life: IT cannot complete its work faster than the business can think of it.

The dependence on IT is growing exponentially, priorities shift constantly, and new opportunities come up daily. The gap between expectations of IT and its capacity is often widened by those executives who claim they are not technologically well-versed, yet assume IT can waive a magic wand and technology will just work.

That IT cannot please everyone is not a problem – it is a reality. Frankly, a hypothetical IT department that satisfies everybody 100% would be so expensive it would defeat the purpose. The key is finding the balance between responsible spending and internal customer satisfaction.

(more…)

Read More
The Iterative Vendor Engagement Model

Whitepaper Preview: The Iterative Vendor Engagement Model

The following post is an excerpt from The Iterative Engagement Model: A Calculated Risk and a Whole Lot of Reward.

The traditional vendor engagement model is flawed.

Technology initiatives are only getting more and more complex, time consuming and costly. Consequently, the risks associated with technology investments continue to pile up.

Complexity increases the number of weak links, prolonged timelines introduce changes to landscape and priorities, and budgets are inevitably blown by vendors that offer unrealistically low costs that they cannot later sustain. While some organizations may feel that the problem is the result of selecting the wrong vendor, the challenge may in fact be the typical vendor contract.

(more…)

Read More

That “Status Quo” IT Approach Is Putting You at Risk

You’ve heard the phrase, “If it ain’t broke, don’t fix it.”

There are many areas in business where that advice may hold true, but your IT assets are not one of them.

IT assets—including hardware, software and data—start deteriorating the day they are acquired. Yet the tendency today is to purchase, install, and then promptly forget about a technology. Few people or companies realize that when it comes to IT assets, maintaining status quo carries great risks.

(more…)

Read More

Exploring the Benefits of the I.D.E.A. Continuous Process Improvement Model

Value creation is the main goal of any business. Managers should make decisions in order to maximize the value of their company, using minimal resources.

Many organizations utilize Lean management strategies to prioritize customer interests and enable workers to improve processes. Instead of the optimization of separate processes, Lean thinking focuses on processes alignment and continuous improvement.

(more…)

Read More

IT Governance Must Evolve or Die

Bureaucratic, static IT governance models of the past no longer work in organizations where the IT function is to enable business innovation and customer engagement. For IT governance models to be effective in today’s evolving marketplace, they must be more closely linked with business governance.

What concrete benefits and tangible value are you receiving today from your IT governance processes?

(more…)

Read More
What Does Talent Management Have to Do With IT_ Everything

What Does Talent Management Have to Do With IT? Everything.

As a leader at an IT organization, your first priority is successfully developing your IT product or services. Yet you might find yourself hindered by poor performing programs, or employees who are ill equipped to execute your vision.

One way to infer that your organization isn’t spending the time and effort necessary on talent management is if your employees say (or think) any of the following statements:

(more…)

Read More
PDCA to Jump Start Process Improvement Initiatives

Deploying “Plan-Do-Check-Act” to Jump-Start Your Process Improvement Initiatives

When you think of Lean Six Sigma, what is the first thing that comes to mind? For most people, it is associated with manufacturing organizations. This was true in the past, but today organizations outside of manufacturing have adopted the Lean Six Sigma framework for continuous improvement. These organizations can be found in a diverse set of industries, including services, financial, healthcare and nonprofit.

Just about any organization that has processes can put Lean Six Sigma to work. You might ask, doesn’t every organization have processes? The answer is YES, and more importantly, every process has some form of waste.

(more…)

Read More

PDCA (Plan-Do-Check-Act)

tweet-graphic-transTweet: A Primer on #PDCA: the simple but effective approach to solving
problems & managing changes. #ITManagement http://ctt.ec/B9nEc+

There are many models of quality improvement used today, from Total Quality Management to Continuous Quality Improvement to Lean Six Sigma. (Each business management consultant has their favorite…) But there’s one trial and error approach to quality improvement that could benefit every management team.

(more…)

Read More