Don't wag the dog, lead with strategy

Don’t Wag the Dog: Digital Transformation Starts with Company Strategy

Today, headlines about digital transformation dominate blogs and journals. IT leaders feel that they should have already started their organization’s transition into the digital age. But the amount of buzz around this trend shouldn’t force you into a hasty decision. For years you’ve been told to avoid technology for technology’s sake – yet the same… Read more

Launching a Center of Excellence | Downloadable Executive Field Guide

A Center of Excellence—such as an OSM (Office of Strategy Management), PMO (Project Management Office), IT Governance, Continuous Improvement, or similar task force—is usually established to achieve one or more of the following core objectives within an organization: Implement and popularize a best practice Add a new capability, function, or technology Improve utilization of (or… Read more

Risk-taking

The Risk-Taker CIO Paradox

Leadership requires taking risks. But technology must work reliably. How do IT leaders square these two realities? CIOs are driving organizational strategies now more than ever. The more a CIO’s success is tied to business outcomes, the more risk they assume. Traditionally, CIOs have been responsible for KPIs like uptime and system availability to support… Read more

Executive Field Guide: IT Governance

There are dozens of definitions for “IT governance” out there. They use words like efficiency, effectiveness, alignment, control, and strategy—which are all valid terms. But the fact is, IT has only so much capacity and can get only so much done. Organizations need a mechanism for agreeing to what is (and what is not) on… Read more

IT mission - the road to the future

4 Pitfalls to Avoid When Defining IT’s Mission in the Digital Age

Agreeing on a mission statement is a healthy, worthwhile exercise for any organization or department. IT is no exception. The IT mission is a clear expression of the department’s self-perception and shared purpose. As we forge ahead in the digital age, IT departments are starting to make up the majority of most organizations’ investment, operations,… Read more

agile adoption - changing shapes

How Amica Reshaped Its IT Processes: An Agile Adoption Case Study

Rhode Island-based Amica Insurance provides auto, home and life insurance nationwide and employs more than 3,800 people in 44 offices across the U.S. Amica was looking to upgrade its web and mobile applications. To reach its goal, the IT team established a digital program and decided to pilot an Agile SDLC framework for rapid and… Read more

downward spiral

When New Technology Causes Productivity to Plummet

Technology is expected to enhance productivity Most business cases for technology investments include “productivity gains.” Even when no formal business case is created or communicated, users, managers, and executives implicitly expect that new technology will make their lives better. However, many organizations spend money on technology as if it were a lottery ticket—hoping they will… Read more

No More Excuses: IT Initiatives Must Deliver Measurable Business Outcomes

Delivering on scope, on time, and on budget aren’t enough. Internal customers want tangible results from IT. They want real value. But too often, those in charge of IT programs and projects tend to shy away from taking responsibility for delivering actual business outcomes. In this video, Mikhail debunks the 2 most common myths used as… Read more