Rhode Island-based Amica Insurance provides auto, home and life insurance nationwide and employs more than 3,800 people in 44 offices across the U.S. Amica was looking to upgrade its web and mobile applications. To reach its goal, the IT team established a digital program and decided to pilot an Agile SDLC framework for rapid and… Read more
In a previous post, we’ve established that data needs to be clean in order for organizations to make sound decisions, gain a competitive advantage, and improve the bottom line. But, before jumping to fix your data issues, it’s important to establish a framework that ensures the data will be usable in the long run—not only… Read more
It goes without saying that data is critical to make strategic decisions, to run operations, and to perform business functions. Healthcare companies derive analytics from clinical and claims data to meet quality measures, improve care, and better manage high-cost and high-risk populations. Manufacturing companies rely on performance data to improve efficiency, increase yields, and lower… Read more
Commercial, off-the-shelf (COTS) software—not custom software—continues to be the preferred option for many firms, especially for ERP and CRM solutions. The benefits of COTS solutions have been publicized widely and revolve around reduced time to deploy, cost avoidance, standards based, best practices included, solution maturity and platform flexibility, to name a few. However, many COTS deployments… Read more
A Value Stream Mapping (VSM) workshop is designed to plan process improvements by mapping the current flow of information and materials, generating an ideal future state for that flow, and putting forth a high-level plan to achieve the future state. Here is a tutorial explaining the process and expected outcomes from a VSM workshop:
Value Stream Mapping (VSM) has its origin in manufacturing, but has been successfully adopted for business processes. Why should IT consider conducting a VSM workshop?