IT Can’t Please Everyone

Sorry to break it to you this way. It’s a fact of life: IT cannot complete its work faster than the business can think of it. The dependence on IT is growing exponentially, priorities shift constantly, and new opportunities come up daily. The gap between expectations of IT and its capacity is often widened by those executives who… Read more

That “Status Quo” IT Approach Is Putting You at Risk

You’ve heard the phrase, “If it ain’t broke, don’t fix it.” There are many areas in business where that advice may hold true, but your IT assets are not one of them. IT assets—including hardware, software and data—start deteriorating the day they are acquired. Yet the tendency today is to purchase, install, and then promptly forget… Read more

Exploring the Benefits of the I.D.E.A. Continuous Process Improvement Model

Value creation is the main goal of any business. Managers should make decisions in order to maximize the value of their company, using minimal resources. Many organizations utilize Lean management strategies to prioritize customer interests and enable workers to improve processes. Instead of the optimization of separate processes, Lean thinking focuses on processes alignment and continuous improvement.

PDCA to Jump Start Process Improvement Initiatives

Deploying “Plan-Do-Check-Act” to Jump-Start Your Process Improvement Initiatives

When you think of Lean Six Sigma, what is the first thing that comes to mind? For most people, it is associated with manufacturing organizations. This was true in the past, but today organizations outside of manufacturing have adopted the Lean Six Sigma framework for continuous improvement. These organizations can be found in a diverse… Read more

QC, QA, and Cost of Quality

Tweet: QC, #QA, and Cost of Quality | #Abraic blog @mpapov Quality Is What the Customer Says It Is All customers, regardless of industry or market, internal or external to an organization, want quality. Quality is crucial to maintaining a competitive edge. But what is quality? The best definition of quality I have seen… Read more

Underutilized Software Revealed in 4 Complaints

Tweet: Underutilized #Software in 4 Complaints @mpapov If there is an underutilized software package in your organization, and if you’re listening, you’ll likely hear a complaint or two about it. These complaints are symptoms that, if undiagnosed, will fuel negativity and friction.

Establishing SLAs for Internal IT Services

Service Level Agreements (SLAs) are standard for measuring performance of an outsourced service. But what happens when an IT service is managed internally? How are expectations set? How is performance measured? When IT services are insourced, there should still be SLAs in place in order to sustain internal customer satisfaction and alignment with business priorities…. Read more