downward spiral

When New Technology Causes Productivity to Plummet

Technology is expected to enhance productivity Most business cases for technology investments include “productivity gains.” Even when no formal business case is created or communicated, users, managers, and executives implicitly expect that new technology will make their lives better. However, many organizations spend money on technology as if it were a lottery ticket—hoping they will… Read more

QC, QA, and Cost of Quality

Tweet: QC, #QA, and Cost of Quality | #Abraic blog @mpapov Quality Is What the Customer Says It Is All customers, regardless of industry or market, internal or external to an organization, want quality. Quality is crucial to maintaining a competitive edge. But what is quality? The best definition of quality I have seen… Read more