How to Prioritize IT Initiatives Without Losing Friends: 5 Success Factors

A Black-and-White Prioritization Process: Quick and Uncomplicated First, a common definition of success: IT initiative prioritization is a mechanism to calendarize and budgetize investments in IT, which is agreed upon by all stakeholders. This is a stretch goal for most organizations. In fact, some may argue that achieving a consensus among all stakeholders is not… Read more

Shining a Light on Shadow IT

Too often, Shadow IT systems—those not authorized by IT—are used by the business to perform work. Here are a few common examples: A cloud storage system (such as SharePoint) may be authorized and managed by IT, but employees may use external cloud applications (such as Dropbox or Google Drive) when working with external vendors. A collaboration tool (such… Read more

The Case For Customizing Software

The Case for Customizing Software

There is ample evidence that, in general, “software customizations are bad.” (So much so you might have nightmares where software customizations are vampires, haunting you, refusing to die in peace.) But consider the other side of the coin: the risk of an organization going along with canned software functionality. This can downgrade an organization’s business… Read more

ROI vs. Outcomes: Prioritizing IT Projects for the Greater Good

How do you prioritize your IT project portfolio? If ROI is the driving force behind what gets funded and what doesn’t, you’re not alone. When an organization views the IT department as a cost center, technology projects are typically justified based on ROI. These ROI calculations are made based on direct cost savings alone, not on the most effective use of… Read more

IT Portfolio Management and the Squeaky Wheel Effect

We’ve all seen it: “the squeaky wheel gets the grease.” This idiom has become synonymous with the idea that, in any organization, the person who complains, bellows, shouts, and stomps their feet the loudest will be first to get attention. Squeaky-wheel types aren’t necessarily negative or harmful. Some Squeaky Wheels are simply annoying. Some have… Read more