The Keys to Managing Your Outsourced IT Resources

Congratulations! You’ve decided to outsource some of your IT services, based on a sound resourcing strategy. And you’ve found a reliable outsourcing partner. Now you need to manage your outsourced IT team. If you’ve ever managed a vendor, you may have had one of the following thoughts cross your mind: “This team just doesn’t get it. I… Read more

IT Can’t Please Everyone

Sorry to break it to you this way. It’s a fact of life: IT cannot complete its work faster than the business can think of it. The dependence on IT is growing exponentially, priorities shift constantly, and new opportunities come up daily. The gap between expectations of IT and its capacity is often widened by those executives who… Read more

Establishing SLAs for Internal IT Services

Service Level Agreements (SLAs) are standard for measuring performance of an outsourced service. But what happens when an IT service is managed internally? How are expectations set? How is performance measured? When IT services are insourced, there should still be SLAs in place in order to sustain internal customer satisfaction and alignment with business priorities…. Read more