Technology is expected to enhance productivity Most business cases for technology investments include “productivity gains.” Even when no formal business case is created or communicated, users, managers, and executives implicitly expect that new technology will make their lives better. However, many organizations spend money on technology as if it were a lottery ticket—hoping they will… Read more
Commercial, off-the-shelf (COTS) software—not custom software—continues to be the preferred option for many firms, especially for ERP and CRM solutions. The benefits of COTS solutions have been publicized widely and revolve around reduced time to deploy, cost avoidance, standards based, best practices included, solution maturity and platform flexibility, to name a few. However, many COTS deployments… Read more
The User Acceptance Test (UAT) is a critical component of any IT implementation. The goal of a UAT is to validate if a system or solution will meet the needs of business users in their operational environment. The outcome of this phase sends the project down one of two paths. If all goes well, the project moves on… Read more
You’ve heard the phrase, “If it ain’t broke, don’t fix it.” There are many areas in business where that advice may hold true, but your IT assets are not one of them. IT assets—including hardware, software and data—start deteriorating the day they are acquired. Yet the tendency today is to purchase, install, and then promptly forget… Read more
There is ample evidence that, in general, “software customizations are bad.” (So much so you might have nightmares where software customizations are vampires, haunting you, refusing to die in peace.) But consider the other side of the coin: the risk of an organization going along with canned software functionality. This can downgrade an organization’s business… Read more
Tweet: Underutilized #Software in 4 Complaints @mpapov http://ctt.ec/dIbrf+ If there is an underutilized software package in your organization, and if you’re listening, you’ll likely hear a complaint or two about it. These complaints are symptoms that, if undiagnosed, will fuel negativity and friction.