The Risk-Taker CIO Paradox

Leadership requires taking risks. But technology must work reliably. How do IT leaders square these two realities? CIOs are driving organizational strategies now more than ever. The more a CIO’s success is tied to business outcomes, the more risk they assume. Traditionally, CIOs have been responsible for KPIs like uptime and system availability to support… Read more

Executive Field Guide: IT Governance

There are dozens of definitions for “IT governance” out there. They use words like efficiency, effectiveness, alignment, control, and strategy—which are all valid terms. But the fact is, IT has only so much capacity and can get only so much done. Organizations need a mechanism for agreeing to what is (and what is not) on… Read more

Finding the Right Champion for Change

Change is HARD. As a matter of fact, I often say “technology is easy, but people are hard.” You can guess the reaction I get from technology-focused individuals when I make this statement. For an organization to grow, be successful, compete, and embrace technology and new processes, change is required. There are many excuses given… Read more

Executive Field Guide: The IT Strategy Map

As with most things in life, it is much easier to start with a template than with a blank piece of paper. A template serves as a set of ideas you can add to, change, or delete to produce a custom product. IT strategy maps are no exception. What makes IT strategies different from one… Read more

agile adoption - changing shapes

How Amica Reshaped Its IT Processes: An Agile Adoption Case Study

Rhode Island-based Amica Insurance provides auto, home and life insurance nationwide and employs more than 3,800 people in 44 offices across the U.S. Amica was looking to upgrade its web and mobile applications. To reach its goal, the IT team established a digital program and decided to pilot an Agile SDLC framework for rapid and… Read more

VIDEO Cascading IT Governane

Cascading IT Governance

We believe the only way for an IT governance function to affect the execution of a strategy is to cascade the governance function. When middle management from IT and the business participate in governance, great things happen. Watch this video to learn how we do it: (Did you enjoy the video? Consider subscribing to our YouTube channel.) Tweet: Cascading #ITGovernance [VIDEO]… Read more

How to Craft an Effective E-Commerce Strategy

U.S. e-commerce is expected to reach about $434.2 billion in 2017, and continue to grow at a rate of 14% over the next 4 years. The key to being a part of this growth is having an effective e-commerce strategy in place. To be effective, an e-commerce strategy should be part of an organization’s overall strategy. This… Read more