Measured by revenue generated, cost savings, internal satisfaction rates, ROI, or other indicator, at some point an IT investment may fail to meet expectations. Once a deficiency is identified, the Abraic team assesses, recommends, and implements processes to rapidly achieve the best possible outcomes. Investments we galvanize typically fall into one of the following three categories:

IT Projects

System implementations, integrations, upgrades, or programs are kicked off with good intentions and enthusiasm, but may turn south quickly if a governance structure is missing, the business case is abandoned, or the business owners are pulled in too many other directions. Up to 17% of IT projects go so bad that they can threaten the very existence of the company.

We can help whenever one of the following observations is made:

  • “Critical resources are bottlenecking multiple projects.”
  • “The majority of our projects are late or over budget.”
  • “We deliver as specified, but this is not what the business really wants.”
  • “We do not have a benefits realization process to hold people accountable.”
  • “No one really cares about this project.”

Related Blog Posts:
10 Ingredients of a Successful User Acceptance Test (UAT)
How to Cancel a Failing IT Project
A “Needy” Team Member is a Project Risk
How to Prioritize IT Initiatives Without Losing Friends

IT Services

The IT organization supports the enterprise through a number of services: PMO, System Architecture, Quality Assurance, Vendor Management, Change Management, Maintenance and Support, and other critical functions.

We know how to diagnose and remedy underperforming IT services, especially when we hear concerns along these lines:

  • “Our internal customers are never satisfied.”
  • “We tried Agile and it didn’t work.”
  • “We seem to be fighting the same problems time after time.”
  • “What is the right level of service to be providing to our business customers?”
  • “Is this service the responsibility of IT or the business?”

Related Blog Posts:
How Amica Reshaped Its IT Processes: An Agile Adoption Case Study
Improving Business Processes: How to Run a Value Stream Mapping Workshop
Establishing SLAs for Internal IT Services
Fixing Internal Customer Satisfaction, One Budget Line Item at a Time

Digital Assets

Your software, hardware, SaaS, data, or other IT asset may be underutilized, redundant, outdated, or putting a drag on processes. When we hear one or more of the following sentiments, we know what to do:

  • “We have many systems that share the same functionality.”
  • “Our system architecture looks like our organization chart.”
  • “No one actually owns this.”
  • “Who should be making our IT investment decisions, and how?”
  • “Our business model has changed significantly since we implemented this system.”

Related Blog Posts:
Becoming a Data-Driven Organization: A 5-Part Framework for Sustainable Data Quality
Underutilized Software Revealed in 4 Complaints
Lack of Governance is Always* the Problem
When New Technology Causes Productivity to Plummet

If any of the above comments have been made by your or a colleague, please contact us.